Refund Policy

At CCTVPartsHub, we aim to provide genuine and reliable CCTV, networking and surveillance products from multiple brands. We request customers to carefully check product specifications, compatibility and requirements before placing an order.

1. Return / Replacement Period

Any request for return or replacement due to a damaged, defective, incorrect or incomplete product must be raised within 7 days from the date of delivery.

After the 7-day period, products covered under warranty will be handled according to the applicable brand or manufacturer warranty policy.

2. Eligible Cases

A product may be eligible for return or replacement if:

  • The product received is physically damaged during transit.
  • A different product or model was delivered from what was ordered.
  • The product is defective or non-functional upon delivery.
  • An item or accessory included in the package is missing.
  • The product received materially differs from the description or specification mentioned on our website.

Defective products may be subject to technical verification before replacement or refund approval.

3. Conditions for Return / Replacement

The returned product must, wherever applicable:

  • Be in its original packaging.
  • Include all accessories, adapters, cables, manuals and other items supplied with the product.
  • Have the original serial number, barcode, warranty sticker and product labels intact.
  • Be free from physical damage, modification or unauthorized repair.
  • Be accompanied by the original invoice or order details.

CCTVPartsHub reserves the right to inspect and verify the returned product before approving a replacement or refund.

4. Unboxing Video

Customers are strongly advised to record a continuous unboxing video when opening the shipment.

For claims relating to physical damage, missing products or accessories, quantity shortage or an incorrect product, photographs and/or an unboxing video may be requested to verify the claim.

5. Products Not Eligible for General Return

Unless defective, damaged or incorrectly supplied, the following may not be eligible for return:

  • Products that have been installed, used or physically damaged.
  • Products with removed, damaged or altered serial numbers, labels or warranty stickers.
  • Products damaged due to incorrect installation, improper power supply, voltage fluctuation, water, fire, misuse or negligence.
  • Products modified or repaired by an unauthorized person.
  • Cut-length cables or cables specifically prepared according to customer requirements.
  • Special-order or specifically procured products.
  • Products purchased incorrectly due to customer selection.
  • Products found incompatible with the customer's existing equipment where compatibility was not confirmed by CCTVPartsHub before purchase.

These exclusions do not restrict any rights available to customers under applicable consumer protection laws.

6. Compatibility of CCTV Products

CCTV and networking products may have brand-, technology-, protocol- or model-specific compatibility requirements.

Customers are advised to verify compatibility before ordering products such as:

  • IP Cameras
  • HD/Analog Cameras
  • DVRs
  • NVRs
  • PoE Switches
  • Media Converters
  • Extenders
  • Power Supplies
  • HDMI Products
  • Networking and CCTV Accessories

Where required, customers may contact CCTVPartsHub before placing an order for assistance with compatibility.

CCTVPartsHub cannot guarantee cross-brand compatibility unless specifically confirmed in writing.

7. Defective Products

If a product is reported as defective within the applicable return or replacement period, CCTVPartsHub may perform or arrange technical testing.

If the defect is verified, depending on product availability and the nature of the issue, CCTVPartsHub may:

  • Replace the product with the same model.
  • Provide an equivalent replacement where mutually agreed.
  • Provide a refund where replacement is not reasonably possible.

If testing confirms that the product is functioning correctly or the issue is due to installation, configuration, compatibility or misuse, the return or replacement request may not be accepted.

8. Manufacturer Warranty

CCTVPartsHub is a multi-brand seller. Warranty periods and warranty conditions may therefore vary according to the product and manufacturer.

Where applicable, warranty service after the initial return or replacement period will be governed by the respective manufacturer's or brand's warranty terms.

Warranty may be provided directly by the manufacturer, authorized service centre, distributor or seller, depending on the applicable product.

Customers should refer to the warranty information mentioned on the product page, invoice or manufacturer's warranty documentation.

9. Cables and Customized Products

Cables sold as complete sealed boxes may be eligible for return or replacement where applicable under this policy.

However, cut-length cables, customized cables or products specifically prepared according to customer requirements are non-returnable, except where they are defective or incorrectly supplied.

10. Order Cancellation

Orders may be cancelled before dispatch, subject to their processing status.

Once an order has been dispatched, cancellation may not be possible and the applicable return policy will apply.

Special-order or specifically procured products may not be cancelled once procurement or processing has started.

11. Return Shipping Charges

If CCTVPartsHub has supplied an incorrect product, or the product is verified as damaged during delivery or defective on arrival, applicable return shipping costs will be borne by CCTVPartsHub.

For any discretionary return or exchange accepted for reasons attributable to the customer, shipping charges may be borne by the customer.

Products should not be sent back without prior return authorization from CCTVPartsHub.

12. Refunds

Once the returned product is received and inspected, the customer will be informed whether the refund has been approved.

Approved refunds will normally be processed to the original payment method within 5–10 business days after approval.

The actual time required for the amount to reflect in the customer's account may vary depending on the bank, card issuer or payment service provider.

13. How to Raise a Request

To request a return, replacement or refund, customers should contact CCTVPartsHub customer support and provide:

  • Order number
  • Product name and model number
  • Serial number, where applicable
  • Description of the issue
  • Photographs or videos showing the issue, where applicable
  • Unboxing video, where available

Customers should wait for return authorization and shipping instructions before sending any product back.

14. Important Note

CCTVPartsHub sells products from multiple brands. Product specifications, warranty periods, service procedures and warranty exclusions may differ from one brand or product to another.

Customers are advised to review the product specifications and warranty information carefully before purchase.

This Return, Replacement & Refund Policy is subject to applicable laws and consumer protection regulations in India.